Last Updated: 9 October 2026

At Plume Nova, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect and process your personal information when you visit our website, place an order, create an account, contact us, subscribe to our communications, or use any of our services.

By accessing or using the Plume Nova website, you acknowledge that you have read and understood this Privacy Policy.

1. About Plume Nova

This website is operated by:

Legal Entity: Plume Nova
Registered Office: 106, Tonk Rd, Govind Vihar, Sachivalay Nagar, Sitapura, Jaipur, Rajasthan 302022, India
Email: customercare@plumenova.com

For applicable data protection laws, Plume Nova may act as the Data Fiduciary in relation to personal information collected through this website.

2. Information We Collect

We may collect information that you provide directly to us when you interact with Plume Nova.

This may include:

Full name
Email address
Mobile number
Billing address
Shipping address
Account information
Order and transaction details
Product preferences
Wishlist information
Information submitted through contact forms
Information provided for bespoke services
Information provided for reseller or store-related enquiries
Communications and correspondence with our customer-care team

You may choose not to provide certain information. However, some information may be necessary to create an account, process an order, arrange delivery or provide specific services.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website
Website interaction information
Technical and diagnostic information

This information helps us operate, secure and improve the website and understand how visitors use our digital services.

4. How We Use Your Information

We may use your personal information for purposes including:

Processing and fulfilling your orders
Confirming payments and transactions
Arranging shipping and delivery
Providing order tracking
Managing customer accounts
Responding to enquiries
Providing customer support
Processing returns, exchanges and refunds
Managing wishlists and saved preferences
Providing bespoke or personalised services
Improving our website, products and services
Understanding customer preferences and website usage
Preventing fraud and unauthorised activity
Maintaining website security
Sending transactional and service-related communications
Sending marketing communications where permitted
Complying with applicable legal and regulatory requirements

We aim to collect and process information only for legitimate and relevant purposes.

5. Account Information

If you create an account with Plume Nova, we may collect information necessary to establish and manage your account.

Your account may allow you to:

View order information
Track orders
Save products to your wishlist
Manage your personal information
Access relevant customer services

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without your authorisation.

6. Orders and Payments

When you place an order with Plume Nova, we collect information necessary to process and fulfil your purchase.

This may include your name, contact details, billing information, shipping information and order details.

Payments may be processed through authorised third-party payment service providers. Payment providers may collect and process payment information according to their own privacy policies and applicable security standards.

Plume Nova does not ask customers to share confidential payment credentials such as passwords, OTPs, UPI PINs, CVVs or card PINs through email, WhatsApp, social media or customer-service communications.

7. Shipping and Delivery

To fulfil your order, we may share necessary information such as your name, contact number and delivery address with relevant shipping, courier or logistics partners.

This information is used to:

Deliver your order
Provide shipment tracking
Communicate delivery updates
Resolve delivery-related issues

For international orders, additional information may be required to comply with applicable customs, import and delivery requirements.

8. Bespoke and Personalised Services

Plume Nova may offer bespoke or personalised services.

If you request such services, we may collect information necessary to fulfil your requirements, including measurements, design preferences, personalisation instructions and other information voluntarily provided by you.

Such information will be used only as reasonably necessary to provide the requested service and manage the related customer relationship.

9. Marketing Communications

If you choose to receive communications from Plume Nova, we may send you information regarding:

New collections
Product launches
Brand stories
Editorial content
Events
Special announcements
Offers and promotions

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us at customercare@plumenova.com.

Even after opting out of marketing communications, you may continue to receive essential transactional communications, such as order confirmations, payment notifications and shipping updates.

10. Cookies and Similar Technologies

Plume Nova may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

Remember your preferences
Maintain your shopping cart
Keep you signed in
Understand website usage
Improve website performance
Provide relevant website functionality
Analyse website traffic and engagement, where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

For further information, please refer to our Cookie Policy.

11. How We Share Your Information

We do not sell or share your personal information indiscriminately.

Where necessary, we may share relevant information with trusted service providers who assist us with:

Payment processing
Shipping and logistics
Website hosting and technology
Customer support
Website analytics
Communication services
Marketing services
Security and fraud prevention
Professional and business services

We may also disclose information where required to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from authorities.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

These third-party services operate independently and may have their own privacy policies and terms.

Plume Nova is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policies of any third-party service before providing personal information to it.

13. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If you believe that your interaction with Plume Nova or your account has been compromised, please contact us promptly at customercare@plumenova.com.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing transactions
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud and misuse
Complying with legal, tax, accounting and regulatory obligations
Protecting our legal rights and interests

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your information
Exercise other rights available under applicable data protection laws

You may contact us at customercare@plumenova.com to make a privacy-related request.

We may need to verify your identity before processing certain requests.

16. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw your consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain information may continue to be processed where required or permitted by applicable law.

17. Children’s Privacy

The Plume Nova website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us at customercare@plumenova.com.

18. International Data Processing

Certain service providers used by Plume Nova may process information from locations outside India.

Where personal information is transferred or processed across jurisdictions, we will take reasonable steps required under applicable law to ensure that such processing is appropriately managed and protected.

19. Fraud Prevention and Legal Compliance

We may process or disclose personal information where reasonably necessary to:

Detect and prevent fraudulent transactions
Investigate misuse of our website
Protect customers and our business
Protect our systems and services
Enforce our Terms & Conditions
Comply with applicable laws and regulations
Respond to lawful requests from government authorities
Protect our legal rights and interests

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

21. Privacy & Grievance Contact

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Plume Nova
Email: customercare@plumenova.com
Registered Office: 106, Tonk Rd, Govind Vihar, Sachivalay Nagar, Sitapura, Jaipur, Rajasthan 302022, India

We will review and address privacy-related requests in accordance with applicable law.

22. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to you under applicable law.

23. Contact Us

For any questions regarding this Privacy Policy or the use of your personal information, please contact:

Plume Nova
106, Tonk Rd, Govind Vihar, Sachivalay Nagar, Sitapura, Jaipur, Rajasthan 302022, India
Email: info@plumenova.com